Custom Orders & Information
About Us
Please allow 2-3 weeks for all orders. As making rugs isn't my full time job, I will try my hardest to get them made and delivered and on your horses as quick as possible.
For all custom orders please contact me directly to discuss your needs.
Lisa 0427 255 357
ranchrugs@gmail.com
We are a family owned and operated business based in Harlin, Queensland.
We pride ourselves on our workmanship so everything is hand made using high quality material and fittings.
All our rugs feature a long drop, satin lining in the withers, mane, shoulders and sherpa on the wither for added comfort.
Long neck rug which allows the horse to put their head down to graze without the rug sliding back up their neck and rubbing their mane.
Pony and custom sizes are available.
All rugs can have your horses name stamped on the leather chest plate.
Please contact us to discuss your needs, we are only to happy to help.
INTERNATIONAL ORDERS ARE WELCOME
TERMS & CONDITIONS
Ranch Rugs want you to be happy with your purchase and we will always attempt to assist in remedying your concerns.
By choosing to purchase a specific product and putting the chosen product into use you are agreeing that you are 100% happy with the product you have purchased. It is your responsibility to have inspected your purchased product closely to ensure your are 100% happy with the product design, materials, cut, colour etc. It is your responsibility to deem at the time of purchase that you are 100% satisfied with the article and deem it fit for purpose and fit for your horses environment and temperament.
Ranch Rugs will not sell any items with warranties that include any horse related incidents. We can however at our discretion choose to replace or repair. This does not include repair of rugs if your horse has ripped the rug or associated accessory due to normal wear and tear. Postage back to us will be your responsibility.
We do not guarantee that our rugs or accessories will last any set period of time, horses are strong and unpredictable. A horse rug or accessory can be just as easily be damaged or completely wrecked within the first few hours of use as they can within the first year or five years.
Ranch Rugs will not honour replacements of any items that have been destroyed as a result of general horse behaviour or misadventure. This also includes interactions with other horses, paddock related fixtures or failures of owners to remove rugs and other equine accessories to check for correct wear and fit. All materials chosen to make Ranch Rugs products are sourced from reputable suppliers and are deemed fit for purpose. The nature of horses is such that horses are powerful and mobile animals and rugs or accessories will become damaged or incur damage to animals from general movement, snagging, biting, fencing, rolling, paddock play, etc.
If you are unsure of the correct size rug to purchase for your horse please contact us at ranchrugs@gmail.com for a measurement chart with instruction to get the correct size for your horse.
RETURNS
Ranch Rugs do not offer money back returns for products purchased as all rugs are custom made to order.
If you wish to return an item for exchange due to selecting the wrong size at time of purchase please contact us immediately via email or social media to discuss with us. Send them back to us BEFORE using and within 14 days of receiving item for a replacement of the correct size Postage costs are not refundable. If there was an error on our part we will cover the postage for you to return the item to us at our discretion. If there was a clear fault with one of our products, we will also cover the return postage costs also at our discretion. CLEAR FAULT is defined as the product has failed immediately at the time of use. This does not include any failure related to horse behaviour that may contribute in any way. This does not cover any form of tearing, ripping, bending or rubbing that may occur as a result of general wear and tear or horse related paddock interactions. This will be done at our discretion as under Fair Trade the customer is responsible for returning the item to the retailer. If you are unhappy with your purchase and wish to exchange items this MUST occur within 14 days of receiving item. The item MUST be in as New condition in original packaging for return. This warranty has been prepared in line with the requirements of FairTrading QLD and the ACCC Australian Competition and Consumer Commission.FAQ
• I purchased the wrong size rug. Can I return it? Yes, if unused, in new condition and in original packaging within 14 days of receiving item. Postage will be your responsibility.
• I have been sent the incorrect item, can I return it? Yes, if unused, in new condition and in original packaging within 14 days of receiving item. Postage will be your responsibility.
• My rug has a manufacturing fault or defect. Can I return it? Yes, if the fault or can be defined as a "clear fault" as per returns. Postage will be your responsibility.
CLEAR FAULT
Clear fault is defined as the product has failed immediately at the time of use. This does not include any failure related to horse behaviour that may contribute in any way. This does not cover any form of tearing, ripping, bending or rubbing that may occur as a result of general wear and tear or horse related paddock interactions.
• My horse has destroyed his rug within a day/ week/month. Can I return it? No.
• My horse has developed rub marks. Can I return it? No, but we can work together to establish why it is rubbing.
• My horse has worn his new rug for a day/week/month and I don’t like the fit. Can I return it? No, but we can work out together why it is not fitting correctly.